Dhaka Service
From 9 AM to 11 PM, replies are available for bKash and Rocket questions; usually replies arrive within 15 minutes
The 4 numbers to know before contacting
Rating
4.9 / 5
Review
79,087
Active user
281,312
Uptime
99.6%
Regional support hours
Many sites show only one time, but here there are separate times for Dhaka, Chattogram, Khulna, and Sylhet for each region
Chattogram Support
Channels open from 12 PM to 10 PM; mobile screenshots help understand the problem more easily
Khulna Support
Support from 10 AM to 9 PM; even with slow networks, messages go through, so 3G users won't have trouble
Sylhet Support
Team is online from 8 AM to 10 PM; for Nagad transactions or login issues, sending a screenshot speeds things up
There is a limitation: on government holidays responses may be a little late, but night messages are kept in the queue
How to contact outside the office
If it's late at night, don't worry; first check the help center FAQ, then write your issue in two lines and send a screenshot, time, and which device you're on — these three items make things move faster
Many people just describe the problem and stop, which slows things down; whether you're in Dhaka or elsewhere, clear details help the team give the correct answer on the first try
- Provide a screenshot of the
- Note the time
- Note the payment channel used
- Avoid vague one-line messages
ky9 Contact Channels
Live Chat
For quick questions, this usually starts within 2 minutes, and small problems get quick answers
Email Support
If you want to send documents, screenshots, and detailed explanations, this is good for complex calculations or account verification to be clearly seen here
App Notifications
Messages from the ky9 App will show on old tickets as well; if you don't close it, the risk of missing updates decreases
When discussing local payments, keep information on bKash, Nagad, and Rocket handy; that reduces verification by one step, and responses come faster
ky9 Help: Three common questions
Are answers available at night?
Yes, but not all channels have the same speed; live chat is fast, and email may take a bit longer
Which information should be sent first to speed
Username, time, and issue screenshots; if these three pieces of information are provided together, the team usually understands it in one go
What to do if ky9 login problems occur?
If the password is incorrect, go to the login page and try again; if it still doesn't work, send a screenshot of the account and the error message
Three simple steps to get help
1
Fix the issue
First determine if the issue is login, channel, or the app icon; identifying this first keeps messages clear even when brief
2
Write a brief message
In 23 lines include time, device, and region if needed; specific information is more helpful than a long story
3
Try again after reading the answer
Follow the team's advice: log in again or reopen the app; if needed, send a new screenshot and follow up